Position Summary: Copy & Print Sales Managers will lead the way to building a Copy & Print business focusing on building relationships with new and existing business customers through active account management.
This individual will offer total copy and print solutions that will meet customers business needs.
Copy & Print Sales managers will offer account management and up selling opportunities to the small to mid size customers.
This position offers the chance to be part of a fast paced, exciting, entrepreneurial environment.
Primary Responsibilities: Drive profitable sales in Staples Copy & Print shopsPartner with Account Manager as needed for account reviews and customer retentionDetermine sales growth opportunities within existing business customersDevelop sales culture in store (referrals, up-sells & great customer service) focusing on growing outside business development activitiesGrow copy & print customer base by being active in prospecting and building relationships with business customers in the stores trading areaIncrease total product spend and retention rates among our existing business customersMaintain and support existing accounts and ensure all levels of service and quality are being met to customer expectationsCoach, mentor and strategize with Copy center associates and Account Manager on sales growth opportunitiesTeach and reinforce behaviors that result in Associates delivering the Best Customer programDevelop, coach and mentor store associates to achieve results and build strong customer relationshipsEnsure production deadlines, workflow processes and quality standards are upheld to meet the customers expectationsMaintain adherence to all company policies and proceduresPerform other related duties as assigned Basic: High School diploma or equivalent One year of previous supervisory experience in a retail or service industryPreferred: Bachelor Degree in Business Administration or related field Two to four years progressive retail or printing industry experience, preferably in a supervisory capacity.
Decision Making: uses the appropriate knowledge, information and expertise in making decisions Managing Execution: delegates responsibility and conveys clear expectations Focus on Service: identifies and anticipates customer requirements, expectations and needs Engage and Inspire: projects a positive image and serves as a role model to others Developing Others: provides feedback, coaching, and guidance to enhance others development Building Relationships: relates to people in an open, friendly, accepting manner Leveraging Diversity: creates a respectful and inclusive environment Results Orientation: demonstrates a strong drive to achieve meaningful results Adaptability: adapts appropriately to competing demands and shifting priorities.